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Privacy Policy

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Manjeera Hospital and its affiliates (collectively “Manjeera”) are committed to respecting the privacy of every individual who shares information with us. Your privacy is important to us, and we strive to take reasonable care and protection of the information we receive from you, the User. In this regard, we adhere to the applicable governing laws.

This privacy policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) as per the aforementioned laws, particularly when you use the website of https://www.manjeerahospital.com/ (“Website”) operated by Manjeera for any information or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services, and the terms ‘We’, ‘Us’, and ‘Our’ refer to Manjeera.

1. ACCESS

  • We collect your Personal Information directly from you, from third parties, and automatically through our Website. This Personal Information, for instance, would relate to the type of device you are using, the time that you have logged on to our Website, your IP address, and other Personal Information as listed in Clause 5 below.
  • We keep in mind that the Personal Information shared by you is accessible to you. You can write to us at the email address mentioned in Clause 15.

2. CONSENT

  • By agreeing to our terms and conditions, including this Privacy Policy on the Website, and by providing us with your personal information or availing services of Manjeera, or by making use of the facilities provided by the Website, you freely consent to the collection, storage, processing, disclosure, and transfer of your Personal Information by the provisions of this Privacy Policy, GDPR, and any amendments thereof.
  • You acknowledge that you have provided your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure, and transfer of any Personal Information shall not cause any wrongful loss to you if it is done by the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by you.

3. CONTROL OVER YOUR PERSONAL INFORMATION

  • You have the right to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing through an email at info@manjeerahospital.com.
  • If you wish to rectify the Personal Information that we may have collected to offer you personalized services and offers, as per Clause 12 of this Policy, you may write to the Grievance Officer, as mentioned under Clause 15 of this Policy, citing the reason for such rectification of Personal Information.
  • Once you withdraw your consent to share the Personal Information collected by us, we shall have the option not to fulfill the purposes for which the said Personal Information was sought, and we may restrict you from using our Services or the Website.
  • EU Users can also write to us at the email address mentioned in Clause 15.1 of this Privacy Policy to exercise their rights as per the GDPR.

4. CHANGES TO THE PRIVACY POLICY

  • We may update this Privacy Policy from time to time with or without advance notice.

5. PERSONAL INFORMATION COLLECTED

The kinds of information that we collect about you include but are not limited to the following:

  • Patient/Caregiver Name
  • Birth date/age
  • Gender
  • Address (including country and pin/postal code)
  • Phone number/mobile number
  • Email address
  • Physical, physiological, and mental health conditions, provided by you and/or your Health Care Professional
  • Details of appointment booked, including Doctor/Health Care Professional Name
  • Personal medical records and history
  • Valid financial information at the time of purchase of product/service and/or online payment
  • Login ID and password
  • User details as provided at the time of registration or thereafter
  • Records of interaction with Manjeera representatives
  • Your usage details, such as time, frequency, duration, pattern of use, features used, and the amount of storage used
  • Master and transaction data and other data stored in your user account
  • Internet Protocol address, cookie data, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files
  • Any other information that is willingly shared by you (collectively referred to as “Personal Information”).

6. HOW WE COLLECT PERSONAL INFORMATION

We collect your Personal Information at the time of:

  • Filling out the patient registration form
  • When you register on our Website
  • When you provide your Personal Information to us during receiving services
  • When you use the features on our Website, such as booking appointments online, etc.
  • By the use of cookies (more fully detailed in Clause 9 of this Privacy Policy).

7. USE OF PERSONAL INFORMATION

Your Personal Information may be used for various purposes, including but not limited to the following:

  • To provide effective Services
  • To operate and improve the Website and/or our Services
  • To perform studies, research, and analysis for improving our information, analysis, services, and technologies; and ensuring that the content displayed is customized to your interests and preferences
  • To contact you via phone, SMS, WhatsApp, or email for appointments, technical issues, payment reminders, deals and offers, and other announcements
  • To send promotional mailings from us or any of our channel partners via SMS, WhatsApp, email, or snail mail
  • To advertise the products and services of Manjeera and its affiliates
  • To transfer information about you if we are acquired by or merged with another company
  • To share with our business partners the provision of specific services you have ordered to enable them to provide effective services to you
  • To administer or otherwise carry out our obligations about any agreement you have with us
  • To build your profile on the Website
  • To respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you, or as otherwise required by law
  • To aggregate Personal Information for research, statistical analysis, and business intelligence purposes, and to sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”).

8. SHARING AND TRANSFERRING OF PERSONAL INFORMATION

  • You authorize us to exchange, transfer, share, or part with all or any of your Personal Information, across borders and from your country to any other countries across the world with the Cloud Service Provider and our affiliates/agents/third-party service providers/partners/banks and financial institutions or any other persons, for the purposes specified under this Policy or as may be required by applicable law.
  • You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws that are as stringent as the laws of your own country. You acknowledge that it is adequate that when Manjeera transfers your Personal Information to any other entity within or outside your country of residence, Manjeera will place contractual obligations on the transferee, which will oblige the transferee to adhere to the provisions of this Privacy Policy.

9. USE OF COOKIES

  • We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
  • In the course of serving advertisements or optimizing services to its Users, Manjeera may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. Manjeera does not store personally identifiable information in the cookies. Further, Manjeera does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their cookies or other files on your computer, collect data, or solicit personal information from you, for which Manjeera is not responsible or liable. Manjeera encourages you to read the privacy policies of all external sites.

10. SECURITY

  • The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures, including role-based access, password protection, encryption, etc., to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to our and our affiliates’ employees, agents, third-party service providers, partners, and agencies on a strictly need-to-know basis and about the Purposes as specified above in this Policy.
  • While we will endeavor to take all reasonable and appropriate steps to keep secure any information that we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that we cannot provide any absolute assurance regarding the security of your Personal Information. We will not be liable in any way for any breach of security or unintended loss or disclosure of information caused by us about your Personal Information.

11. THIRD-PARTY REFERENCES AND LINKS

  • During your interactions with us, we may provide/include references to third parties and/or links and hyperlinks to third-party websites. It may also happen that you include links and hyperlinks to third-party websites. The reference of such third parties or listing of such third-party external sites (by you or by us) does not imply endorsement of such party or site by Manjeera. Such third parties and third-party sites are governed by their terms and conditions. We do not make any representations regarding the availability and performance of any of the third parties or third-party sites. We are not responsible for the content, terms of use, privacy policies, and practices of such third-party websites.
  • Do-not-track requests: There is no standard for how online services should respond to “Do Not Track” signals or other mechanisms that may allow you to opt out of the collection of information across networks of websites and online services. Therefore, we do not honor “Do Not Track” signals. As standards develop, we will revisit this issue and update this notice if our practices change.

12. RECTIFICATION/CORRECTION OF PERSONAL INFORMATION

  • If you need to update or correct your Personal Information, you may send updates and corrections to us at [info@manjeerahospital.com, and we will make all reasonable efforts to incorporate the changes within a reasonable period.

13. COMPLIANCE WITH LAWS

  • You are not allowed to use the services of the Website if any of the terms of this Privacy Policy are not by the applicable laws of your country.

14. TERM OF STORAGE OF PERSONAL INFORMATION

  • Manjeera shall store your Personal Information for at least three years from the last date of use of the Services or Website, or for such period as may be required by law.

15. GRIEVANCE OFFICER

  • We have appointed a Grievance Officer to address any concerns or grievances that you may have regarding the processing of your Personal Information. If you have any such grievances, please write to our Grievance Officer at info@manjeerahospital.com and our officer will attempt to resolve your issues promptly.

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For more information, please visit our website at www.manjeerahospital.com or contact us at +91 9494621234 or write us at info@manjeerahospital.com